Effective June 6, 2026
These Terms of Service ("Terms") govern your use of the TenantTape app and website (the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
TenantTape helps landlords receive and triage maintenance reports. Tenants submit reports through a private link without an account. We may add, change, or remove features at any time.
Landlord accounts are created through Sign in with Apple. You are responsible for activity that occurs under your account and for keeping your device secure. You must be at least 18 years old to create an account.
TenantTape offers a Free plan and a paid Pro plan. Pro is billed at $19.99 per month or $179.99 per year through our payment processor, Stripe. Paid plans renew automatically at the end of each billing period unless cancelled beforehand.
You can cancel at any time; your Pro features remain active until the end of the current billing period. Except where required by law, payments are non-refundable.
Prices may change with notice; changes will not affect the period you have already paid for.
The Free plan is limited to 1 property, 2 units, and 5 reports per unit each month; report videos are retained for 30 days. The Pro plan supports unlimited properties, up to 10 units, unlimited reports, full history, and PDF export. Limits may be adjusted over time.
You agree not to misuse the Service, including by uploading unlawful content, infringing others' rights, attempting to access data that is not yours, or interfering with the Service's operation. You are responsible for ensuring you have the right to share any tenant contact information you enter and for complying with applicable landlord-tenant and recording laws in your jurisdiction.
Landlords and tenants are responsible for the content they submit, including videos and descriptions. You grant TenantTape a limited license to store and process this content solely to provide the Service. TenantTape is a documentation and communication tool; it does not provide professional, legal, or maintenance advice and is not a party to any landlord-tenant relationship.
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that notifications will always be delivered.
To the maximum extent permitted by law, TenantTape and its operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of your use of the Service. Our total liability for any claim will not exceed the greater of the amount you paid us in the 12 months before the claim or $50.
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if necessary to protect the Service or other users.
These Terms are governed by the laws of the State of Missouri, United States, without regard to conflict-of-law principles.
We may update these Terms from time to time. Material changes will be reflected by updating the effective date above. Continued use of the Service after changes take effect constitutes acceptance.
Questions about these Terms? Email us at support@tenanttape.app.
TenantTape — Maintenance reports made simple